This Privacy Policy explains how Redwood Joinery collects, uses and protects personal information when you visit our website, contact us or use our services. We respect your privacy and are committed to handling your personal information responsibly and in accordance with applicable UK data protection legislation.

Who we are

Redwood Joinery is responsible for the personal information collected through this website and in connection with our business. If you have any questions about how we use your personal information, please contact us using the contact details provided on our website.

Information we collect

When you contact us or request information about our services, we may collect:

  • Your name
  • Email address
  • Telephone number
  • Address or project address, where provided
  • Information contained in your enquiry
  • Any photographs, drawings or other information you choose to send us
  • Records of correspondence between you and us

We may also collect limited technical information when you visit our website, such as your IP address, browser type, device type and information about how you use the website.

How we collect your information

We may collect information when you:

  • Submit a form through our website
  • Contact us by email or telephone
  • Request a quotation
  • Place an order or use our services
  • Send us information relating to a project
  • Visit or use our website

How we use your information

We use personal information where necessary to:

  • Respond to enquiries
  • Provide quotations
  • Discuss and arrange our services
  • Communicate with customers
  • Carry out work and fulfil orders
  • Deal with queries, complaints and warranty matters
  • Maintain appropriate business records
  • Improve and monitor our website
  • Understand how visitors use our website
  • Comply with legal and accounting requirements

We do not sell, rent or otherwise trade your personal information to third parties.

Contact forms

If you use the contact form on our website, the information you provide will be sent to us so that we can respond to your enquiry. We use the information supplied through the form only for the purpose of dealing with your enquiry and any subsequent business relationship that arises from it. Please do not send sensitive personal information through the website contact form unless it is genuinely necessary.

Google Analytics

We use Google Analytics to help us understand how visitors use our website. Google Analytics may collect information such as your approximate location, device type, browser type, pages visited and how you interact with the website. This information helps us understand which parts of the website are useful and identify areas that could be improved. Google Analytics is configured to provide statistical information about website usage rather than to identify individual visitors personally. Where required, non-essential analytics cookies will only be used where the appropriate consent has been obtained. More information about how Google handles information collected through its services can be found in Google’s privacy documentation.

Cookies

Our website is powered by WordPress. WordPress may use cookies that are necessary for the proper operation, security and administration of the website. Some cookies may also be used by plugins or other website functionality. We also use cookies associated with Google Analytics for website usage statistics, subject to the applicable consent requirements. You can control or disable cookies through your browser settings. Blocking certain cookies may affect the operation of some parts of the website.

Hosting

Our website is hosted by in the UK Krystal. As part of providing website hosting and security services, Krystal may process certain technical information relating to visitors to the website, such as IP addresses and server access information. This processing may be necessary for website operation, security, troubleshooting and the prevention of abuse.

Sharing your information

We do not sell or rent your personal information. We may share information where reasonably necessary to operate our business or provide our services, including with:

  • Our website hosting and technical service providers
  • Professional advisers, where necessary
  • Suppliers or contractors involved in providing services to you, where appropriate
  • Government bodies or law enforcement agencies where legally required

We only share information where there is a legitimate reason to do so.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected. Information relating to enquiries, quotations, customers and completed work may be retained for longer where this is necessary for accounting, tax, warranty, insurance or legal purposes. When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

Security

We take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure. However, no website or method of transmitting information over the internet can be guaranteed to be completely secure.

Your data protection rights

Under UK data protection law, you may have the right to:

  • Request access to personal information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete information in certain circumstances
  • Ask us to restrict how we use your information in certain circumstances
  • Object to certain types of processing
  • Withdraw consent where we rely on consent

These rights are subject to certain legal conditions and exemptions. To exercise any of these rights, please contact us using the contact details provided on our website.

Complaints

If you have concerns about the way we have handled your personal information, please contact us first and we will try to resolve the matter. You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO). Further information about your rights and how to make a complaint is available from the ICO’s website.

Third-party websites

Our website may contain links to other websites. We are not responsible for the privacy practices, security or content of websites operated by third parties. You should review the privacy policy of any external website you visit.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our website, business or legal requirements.The latest version will always be available on this page.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact Redwood Joinery using the contact details provided on our website.

Page last updated 25th August 2026